Terms of service · DIGO Express

These terms govern the use of DIGO Express, a service provided by Studio 09 S.r.l., with registered office at Via Pietro Borgognoni 15, 51100 Pistoia (PT), VAT number 01710080472, email info@studio09.it (“Studio 09” or “we”).

1. The service

DIGO Express lets you upload files and share them via a link or by email. Whoever receives the link downloads the files without signing up. Files remain available until the chosen expiry date and are then permanently deleted: DIGO Express is not a storage or backup service, and senders must keep their own copy.

2. Free plan and Pro

On the free plan you can send up to 5 GB per transfer, with a link valid for 7 days, to up to 3 recipients and with 10 transfers per day, after verifying your email address with a code. Pro is a monthly or annual subscription that adds transfers of up to 2 TB, links lasting up to 90 days, passwords, download limits, notifications, statistics, a custom download page and “Request files”. The limits that apply are those shown on the website at the time of the transfer.

Enterprise is a monthly or yearly subscription that includes everything in Pro and adds transfers with no size limit (a single file stays within about 9.7 TB because of the storage’s technical limits), a different brand for each transfer and sends scheduled by date and time. The same terms as Pro apply to Enterprise.

Enterprise includes a team of 3 people, the subscriber included: the account holder invites the others by email, and each of them signs in with their own account and uses Enterprise, the brands, the download page and the subscription’s storage, which the whole team shares. Each additional person costs €5.00 a month or €48.00 a year, VAT included, matching the subscription’s billing interval: additional seats are added or removed in the personal area, are charged immediately when added, pro rata until the renewal, and then renew with the subscription, and the unused part of a removed seat becomes credit on the next renewal. Seats taken by team members or pending invitations cannot be removed. Team members pay nothing and cannot hold a subscription of their own. When the account holder’s Enterprise ends, everyone leaves the team and has to be invited again with a new subscription. When a person is no longer in the team, because the Enterprise ended, they left or they were removed, their transfers stay available for another 14 days, or less if they expire earlier, and are then deleted.

An account’s transfers that have not yet expired take up space: up to 5 TB in total with Pro and up to 20 TB with Enterprise. Beyond that, a new transfer requires deleting some from the personal area. When the subscription ends, transfers stay available for another 14 days, or less if they expire earlier, and are then deleted; we let you know by email.

On the free plan you cannot send programs and scripts (for example .exe, .msi, .bat, .js, .apk) or disk images (.iso, .img): with Pro and Enterprise you can.

3. Acceptable use

Senders are solely responsible for the files and messages they upload, and warrant that they have the right to do so. You may not use DIGO Express for:

illegal content, including child sexual abuse material, incitement to violence or terrorism, and defamatory content;
files that infringe copyright, trademarks or other third-party rights;
viruses, malware, phishing, scams or files that deceive their recipients;
personal data of third parties without a valid legal basis;
spam, automated transfers or uses that overload the service or circumvent its limits.

We may block a transfer, delete its files and suspend an account when we receive a well-founded report, when the law or an authority requires it, or when we have concrete evidence of a violation. We inform the sender, stating the reason, unless the law prohibits it.

Incoming files go through an automatic antivirus check: an infected file blocks the transfer. Other blocks are decided by a person on our team, after a report or our own review, and we send the reasons to the sender. At the first blocked transfer the address gets a warning; at the second it is suspended: it can no longer send files until a review lifts the suspension, and any subscription will not renew (access to the personal area remains, to manage it or delete the account). A review can be requested by writing to info@studio09.it within six months of the decision.

4. Reports

Anyone can report illegal content using the “Report abuse” link on every download page or by writing to info@studio09.it, as described on the Report abuse page, which is also our point of contact under Regulation (EU) 2022/2065 (Digital Services Act).

5. Pro subscription and payments

Pro is paid in advance through Stripe, by card or with other methods offered at checkout; we do not store card details. Prices are in euros, including VAT where applicable. The subscription renews automatically at the end of each period until it is cancelled: you can cancel at any time from your dashboard, and Pro remains active until the end of the period already paid for, with no refunds for unused portions, except for the consumer withdrawal described below. We may change prices with at least 30 days’ notice by email; new prices apply from the next renewal.

Pro can start with a free trial of 7 days, one per account: the card is entered at the start and the first charge is made at the end of the trial, which we remind you of by email 2 days before; if you cancel before the end, you pay nothing. If a payment fails, the subscription stays active for 7 days while we retry the charge, then it is suspended until the payment succeeds.

For every payment we issue an electronic invoice, sent through the Italian Revenue Agency’s Exchange System (SdI) and made out with the billing details given at purchase, which you can update from your personal area. The price is the same for everyone: it includes Italian VAT at 22% for customers in Italy and for consumers in the European Union; for businesses in other EU countries with a VAT number the reverse charge applies (art. 7-ter of Presidential Decree 633/72), and for customers outside the EU Italian VAT does not apply.

Consumers: right of withdrawal. Anyone buying as a consumer can withdraw within 14 days of the start of the subscription, without giving reasons. At purchase they ask for the subscription to start immediately: if they withdraw, they pay only for the days already used and get the rest refunded, to the same payment method, within 14 days. To withdraw, use the “Withdraw from contract” button in the personal area (Plan section), available for the whole 14 days, or send an explicit statement to info@studio09.it, for example with the form below. Anyone buying for their business or profession has no right of withdrawal.

Withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: Studio 09 S.r.l., Via Pietro Borgognoni 15, 51100 Pistoia (PT), info@studio09.it
I hereby give notice that I withdraw from my contract for the provision of the following service: DIGO Express subscription (Pro or Enterprise)
Concluded on: …
Name of consumer: …
Address of consumer: …
Account email: …
Date: …
Signature (only if this form is sent on paper): …

6. Availability and liability

We do our best to keep the service running at all times, but we do not guarantee that it will be free of interruptions or errors. To the extent permitted by law, we are not liable for loss of files, indirect damage or loss of profits; this does not affect liability for wilful misconduct or gross negligence, or consumers’ mandatory rights. Senders shall indemnify Studio 09 against third-party claims arising from their content.

7. Account

You sign in with a code sent by email: anyone with access to the mailbox has access to the account. You can delete the account at any time from your dashboard; when it is deleted, we delete its transfers and download page and cancel Pro.

8. Changes

We may change these terms for justified reasons (law, security, development of the service). We notify registered users by email at least 30 days in advance.

9. Governing law and jurisdiction

Italian law applies. Disputes with business customers fall under the jurisdiction of the courts of Pistoia; for consumers, the courts of their place of residence.